Contact support

WhatsApp, email, and in-app tickets — how to reach Echlon support and what to include in your message.

Contact support

Choose the channel that works best for you. For account-specific issues, include your registered email so we can find your account quickly.

WhatsApp

Message us at +1 (787) 468-5842. Best for quick questions and follow-ups during business hours.

Email

[email protected] — include your account email and a clear description of the issue. For urgent matters (unauthorized access, disputed transactions), say so in the subject line.

In-app support

Logged in? Open a support ticket from your dashboard to track replies in one thread.

What to include

  • Your registered email address
  • Transaction ID or date, if relevant
  • Screenshots or error messages, if you have them

Response times

We aim to respond within 24 hours on business days. WhatsApp and email are monitored by the same support team — use whichever you prefer.

Questions? [email protected]

Echlon is operated by Echlon Ltd.

Echlon is a financial technology company, not a bank. Banking services, including currency conversion and settlement, are provided by licensed partners. Echlon does not hold or custody user funds.

Yield figures (e.g. "up to 6.5% APY") are illustrative and not guaranteed. Actual rates may vary and are subject to change without notice. Past performance is not indicative of future results. Treasury products may involve technology risk, including smart contract risk. Only allocate funds you can afford to expose to these risks.

FX rates, transfer times, and fee estimates displayed on this site are representative and may vary by corridor, payment rail, and transaction size. Actual rates and settlement times are confirmed before each transaction. "Same day" settlement is available on select corridors and rails and is not guaranteed for all transfers.

Services may not be available in all jurisdictions. Account approval is subject to identity verification and compliance review. See our risk disclosure and terms of service for full details.